Size: 31 3/4″W x 52 1/4″ (59″ with extension)L x 38″H
*Ella’s walk-in tub shell is supported by durable stainless steel frame and is setup for above the floor drain installation. That is why there is 8″ high threshold. This default option allows for quick and easy above the floor drain installation. Elite line walk-in tub frame design and removable toe kick access panel allows to decrease the threshold height by another 3 inches. In that case the total threshold height can be lowered to 5 inches and drains must be installed below the floor level. The exterior height of Elite walk in tub (threshold height) can be lowered up to 3 inches by adjusting legs of supporting frame. The horizontal toe kick access panel must be removed when Elite walk in tub is lowered and custom sized baseboard (not supplied) must be custom fit and installed to fit desired height. Forty inches (39”) is approximate exterior height for above the floor drain installation. One end access panel and extension panel to fit sixty inch (60”) opening are included.
*Options: Left or Right Door Drain, Soaking or Dual massage
- Shipping Size: 32″ W x 57″ L x 46″ H
- Shipping Weight: 264 lbs
- Net Weight: 145 lbs
- Water Capacity: 90 Gallons Unoccupied 55-75 Gallons Occupied
- Tub Shell — Acrylic Tub Shell
- High quality cast acrylic grade A;
- Excellent color uniformity;
- 5mm cast acrylic sheet;
- Easy-to-clean, gloss finish (white);
- Fiberglass gel coat reinforced.
- Low threshold step in.
- Nine (9) adjustable stainless steel heavy duty leveling legs.
- Stainless steel and tempered glass door, door frame & rubber seal.
- Two (2) built in safety grab bars.
- Wall extension kit to fit in standard 60” opening (extends to 59 inches).
- Three (3) front and one (1) end (faucet side) removable access panels.
- Removable rubber back support white.
- Two 2 inch floor drains with two overflows and openers.
Shipping Policy
Your order ships via FedEx, UPS ground or Freight Services based on package size and weight.
Please contact our office in case of any damage to your product due to shipping immediately so we can process your claim quickly. Please notify the shipping company if you notice any damages to the product packing and record the damages of the packaging on the shipping invoice. Please also take photographs to document the damages.
Order Status
After placing your order, an email confirmation is sent to the email address associated with your account. This will be generated once the shipment has been picked up from our location. The email will contain your order number and order summary. If you do not receive this email within 24 hours, please contact us.
In addition, please confirm that you did in fact receive the order confirmation email. In most cases our items ship next day. Please allow additional time for special orders.
If you have any questions about your order status, please contact us.
Return Policy
We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange, in store credit or refund. Shipping costs are non-refundable and a 20% re-stocking fee applies to most orders.
Ella’s Bubbles Product Return Policy
In the event that product must be returned due to reasons other than defects or wrongly shipped item, the following procedures apply:
- Requests for returns and/or exchanges must be made within 30 days of receipt of product.
- All requests for return must first be approved by Ella’s Bubbles and have an assigned Returned Merchandise Authorization number – RMA#.
- Refunds are unable to be issued until the merchandise has been received, evaluated and processed by our Returns Team.
- Items must be returned in NEW condition (not used, opened, or broken) and in the original manufacturer’s packaging with all original contents included (instruction manuals, accessories, additional components).
- We highly recommend insuring goods for their full value and safely wrapping items to prevent shipping damage.
- Charges associated with returning items are the responsibility of the customer unless the item arrived defective, incorrect, or broken.
- For orders damaged in transit, please contact us as soon as possible. Please make sure to record the damage on shipping documents and contact us so we can process your replacement in timely manner.
- Unfortunately we are unable to offer refunds for shipping charges, including but not limited to, domestic Ground, Express or international shipping.
- Please be advised that we are unable to refund any fees imposed by an entity other than Ella’s Bubbles, e.g., customs or brokerage fees.
* Note: It is recommended that customers insure packages for their full value as Ella’s Bubbles is not responsible for returned merchandise until signed for at our warehouse. Therefore, customers are responsible in cases where a returned package is lost, stolen or damaged in transit. If a complete return is not received, Ella’s Bubbles reserves the right to charge an additional shipping charge to send the package back to the customer.
Product Return Exceptions Policy
Unfortunately, Ella’s Bubbles is unable to accept returns or exchanges, at any time, for the following orders:
- Installed goods
- Customized or personalized products
- Special order items
- Any opened package product(s) if shipped back in non-original packaging, dirty or non-saleable condition.
- Damaged products are not refundable.
What is the processing time on returns and refunds?
- Ella’s Bubbles processes all returns within 10 business days of the receipt of the returned merchandise.
- Credit card companies vary in the time required to post credits back to a customer’s account.
- Please consult your credit card company for additional information regarding credit policies.
- For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.
- Please note that Ella’s Bubbles reserves the right to refuse any returns received in non-saleable condition.
* Note: Upon approval, Ella’s Bubbles refunds customers via the original payment method.
In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.
Defective or Wrong Product Return Policy
- If the package is damaged you must refuse the shipment, write a note on the delivery document and call Toll Free 800-480-6850 to report the damage so we can process damage claim through the shipping Company. Please email us images of damages at info@ellasbubbles.com.
Contact us within 30 days of receipt if a package arrives with an item not on the order or the product does not work properly. We will gladly exchange the unwanted item for a suitable replacement or in store credit. When this occurs, Ella’s Bubbles furnishes a UPS or FedEx prepaid shipping label to cover all return shipping charges. Upon inspection, if it’s determined that the item is not defective, not broken or not incorrect, Ella’s Bubbles will charge the customer’s account for the return shipping and 20% restocking fees, or refuse the refund if the product has been installed and is not in new, saleable condition. Please make sure your product is packed in its original packaging before shipping.
- Two copper and brass floor drains (2”)
- Two drain handles operated with stainless steel cables for reliable functionality
- Two copper overflows (2”) for safe overflow
- Two custom made floor drain elbow traps for 2″ standard PVC pipe connection. These elbows are used for above the floor installation as option.
- Dual 2” brass & copper drains (compare to one 1.5” standard drain)
- Two copper overflows for faster and reliable drainage
- Operated by two stainless steel mechanical cables for reliability
- Two easy to operate drain handles that are easily reachable
- Approximate 80 second draining time, at tub occupied capacity of 65 gallons
- Two copper and brass floor drains (2”)
- Two drain handles operated with stainless steel cables for reliable functionality
- Two copper overflows (2”)
- Lifetime limited warranty on stainless steel frame, door, door seal, and tub shell;
- Five year part replacement warranty.
