Deluxe Massage Walk In Tub

• Shipping Size: 33″ W x 57″ L x 46″ H
• Shipping Weight: 315 lbs
• Net Weight: 250 lbs
• Water Capacity: Approx. 90 Gallons (unoccupied) or 55-75 gallons (occupied)

1. Tub Shell — Acrylic Tub Shell
   • High quality cast acrylic grade A;
   • Excellent color uniformity;
   • 5mm cast acrylic sheet;
   • Easy-to-clean, gloss finish (white);
   • Fiberglass gel coat reinforced.
2. Air massage system:
   • Ten (10) therapeutic air massage jets;
   • 0.5HP air pump;
   • On/off push control.
3. Hydro massage system:
   • Twelve (12) therapeutic hydro massage jets, 8 adjustable and 4 fixed;
   • 1HP pump (900 Watts);
   • On/off push control;
   • In-line water heater (1.5 KW);
   • Air flow regulator for milder hydro massage.
4. LED multiple color chromatherapy light with ON/OFF push control.
5. Ozone Sterilization (12Volts) with ON/OFF push control.
6. Low threshold step in.
7. Nine (9) adjustable heavy duty leveling legs support the stainless steel frame.
8. Stainless steel and tempered glass door, door frame & rubber seal.
9. Two (2) built in safety grab bars.
10. Wall extension kit to fit in standard 60” opening (extends to 59 inches).
11. Thermostatic control valve.
12. Two (2) front and one (1) end (faucet side) removable access panels.
13. Removable rubber back support white.
14. Brass chrome plated designer spout, two 2 way diverters with ADA compliant handles, and pull out hand held shower mixer with 5’ retractable stainless steel hose.
15. Two 4′ stainless steel braided water supply lines with 1/2″ I.P.S. Connection to Shut-Off Valve.
16. Two 2 inch floor drains with two overflows and openers.

Download Unpacking Instructions: Ella’s Walk-In Baths Owner’s Manual

Shipping Policy

Your order ships via FedEx, UPS ground or Freight Services based on package size and weight.

Please contact our office in case of any damage to your product due to shipping immediately so we can process your claim quickly. Please notify the shipping company if you notice any damages to the product packing and record the damages of the packaging on the shipping invoice. Please also take photographs to document the damages.

Order Status

After placing your order, an email confirmation is sent to the email address associated with your account. This will be generated once the shipment has been picked up from our location. The email will contain your order number and order summary. If you do not receive this email within 24 hours, please contact us.

In addition, please confirm that you did in fact receive the order confirmation email. In most cases our items ship next day. Please allow additional time for special orders.

If you have any questions about your order status, please contact us.

Return Policy

We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange, in store credit or refund. Shipping costs are non-refundable and a 20% re-stocking fee applies to most orders.

Ella’s Bubbles Product Return Policy
In the event that product must be returned due to reasons other than defects or wrongly shipped item, the following procedures apply:

• Requests for returns and/or exchanges must be made within 30 days of receipt of product.
• All requests for return must first be approved by Ella’s Bubbles and have an assigned Returned Merchandise Authorization number – RMA#.
• Refunds are unable to be issued until the merchandise has been received, evaluated and processed by our receiving department.
• Items must be returned in NEW condition (not used, opened, or broken) and in the original manufacturer’s packaging with all original contents included (instruction manuals, accessories, additional components).
• We highly recommend insuring goods for their full value and safely wrapping items to prevent shipping damage.
• Charges associated with returning items are the responsibility of the customer unless the item arrived defective, incorrect, or broken.
• For orders damaged in transit, please contact us as soon as possible. Please make sure to record the damage on shipping documents and contact us so we can process your replacement in timely manner.
• Unfortunately we  are unable to offer refunds for shipping charges, including but not limited to, domestic Ground, Express or international shipping.
• Please be advised that we are unable to refund any fees imposed by an entity other than Ella’s Bubbles, e.g., customs or brokerage fees.

* Note: It is recommended that customers insure packages for their full value as Ella’s Bubbles is not responsible for returned merchandise until signed for at our warehouse. Therefore, customers are responsible in cases where a returned package is lost, stolen or damaged in transit. If a complete return is not received, Ella’s Bubbles reserves the right to charge an additional shipping charge to send the package back to the customer.

Product Return Exceptions Policy

Unfortunately, Ella’s Bubbles is unable to accept returns or exchanges, at any time, for the following orders:

• Installed goods
• Customized or personalized products
• Special order items
• Any opened package product(s) if shipped back in non-original packaging, dirty or non-saleable condition.
• Damaged products are not refundable.

What is the processing time on returns and refunds?

• Ella’s Bubbles processes all returns within 10 business days of the receipt of the returned merchandise.
• Credit card companies vary in the time required to post credits back to a customer’s account.
• Please consult your credit card company for additional information regarding credit policies.
• For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.
• Please note that Ella’s Bubbles reserves the right to refuse any returns received in non-saleable condition.

* Note: Upon approval, Ella’s Bubbles refunds customers via the original payment method.
In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.

Defective or Wrong Product Return Policy

• If the package is damaged you must refuse the shipment, write a note on the delivery document and call Toll Free 800-480-6850 to report the damage so we can process damage claim through  the shipping Company. Please email us images of damages at info@ellasbubbles.com.

Contact us within 30 days of receipt if a package arrives with an item not on the order or the product does not work properly. We will gladly exchange the unwanted item for a suitable replacement or in store credit. When this occurs, Ella’s Bubbles furnishes a UPS or FedEx prepaid shipping label to cover all return shipping charges. Upon inspection, if it’s determined that the item is not defective, not broken or not incorrect, Ella’s Bubbles will charge the customer’s account for the return shipping and 20% restocking fees, or refuse the refund if the product has been installed and is not in new, saleable condition. Please make sure your product is packed in its original packaging before shipping.

• Water Supply and Drain
• Two stainless steel braided water supply lines (1/2″I.P.S. connection and 4’ long)
• Two copper and brass floor drains (2”)
• Two drain handles operated with stainless steel cables for reliable functionality
• Two overflows (2”) for safe overflow
• Two custom made floor drain elbow traps for 2″ standard PVC pipe connection. These elbows are used for above the floor installation as an option.
• Two diverters for improved fill time and ability to use the hand shower while the tub is filling.
• Thermostatic Control Valve for safe shower and bath outlet temperatures to prevent scalding.

• Electrical requires only one dedicated 120V electrical line connection with a 30Amp dedicated GFCI breaker installed in the house breaker box. Total electrical usage is 22Amp.

• Lifetime limited warranty on stainless steel frame, door, door seal, and tub shell;
• Five year part replacement warranty.